Ink Spot Printing

Privacy Policy

Effective November 15, 2026. Replaces the version dated October 24, 2026.

Ludwig Enterprises, LLC, trading as Ink Spot Printing ("Ink Spot," "we," "us"), operates inkspotnd.com and our print and sign shop at 2308 50th Street West, Unit 2, Williston, ND 58801. This policy explains what information we collect and how we use it. We have written it to describe what this website actually does, down to the names of the two cookies it sets.

The short version

  • We collect what you send us on a form, and a record of how the site itself is used.
  • Nothing on this site is loaded from anyone else. No Google Analytics, no advertising pixels, no social buttons, no outside fonts or scripts. Every file your browser downloads comes from our own server.
  • We do not sell, rent or trade your information, and we never have.
  • We set two cookies. Both are needed to run the site. Neither is for advertising.
  • If your browser asks sites not to track you, this one does not.

Information you give us

When you use a quote form, the contact page, a product configurator, the cart, or a warranty claim, we receive what you typed and what you attached:

  • Contact details: your name, business name, email, phone number and address.
  • Job details: the product, quantity, size, stock, finishing and deadline you chose, and anything you wrote in the message box.
  • Artwork and files you upload: PDFs, images and native design files. Artwork is used to produce your job, and for nothing else. We keep it so you can reorder without sending it again — ask us to delete it and we will.
  • Account details, if you create an account to see pricing: your email address and a sign-in session.

We also get what you send us outside the website — a phone call, a text, an email, or a conversation at the counter — and we treat it the same way.

Information the website records

We run our own first-party measurement on this site so we can see which pages help people and which ones lose them. It sends nothing to any outside company. It records:

  • the pages you view and the page that sent you here;
  • how far down a page you scrolled, and how long you were on it;
  • taps that lead somewhere — the phone number, the email address, an upload button, a form submit;
  • the options you pick in a configurator, as values only (for example "parts = 3"). The text you type into a name, email, phone, company or message field is never recorded by it;
  • your IP address, your browser and device type, and an approximate city and region.

The city and region are worked out on our own server using a geographic database stored here. Your IP address is not sent to a lookup service, and it does not leave our server.

To tell one visit apart from another, a random identifier is kept in your browser's session storage. It is not a cookie, it contains nothing about you, and it is erased when you close the tab.

Do Not Track is honoured. If your browser is set to send a Do Not Track signal, none of this runs at all.

Separately, our web server keeps standard logs — IP address, time, the file requested, and the result — which is how any web server is able to work and to be secured.

Cookies

Two, both strictly necessary, neither used for advertising or shared with anyone:

  • isp_acct — keeps you signed in to your account so you do not have to request a new link on every visit. Expires after 90 days.
  • emp_session — signs in our own staff to internal pages. It is never set on a customer's browser.

Both are marked HttpOnly and Secure, so they travel only over an encrypted connection and cannot be read by scripts.

What we do not do

  • We do not use Google Analytics, Meta or TikTok pixels, advertising networks, retargeting, heatmap recorders or session-replay tools.
  • We do not load fonts, scripts, images or stylesheets from a third-party server, so no other company sees that you visited.
  • We do not sell, rent or trade your personal information.
  • We do not build advertising profiles, and we do not track you across other websites.

How we use it

  • To prepare quotes, produce and deliver your orders, and send proofs, order updates, pickup notices and install scheduling.
  • To answer your questions and provide customer service.
  • To keep records required for accounting and taxes.
  • To understand how the site is used, so we can fix the parts that are not working.

Text messaging (SMS)

If you text our business number or give us your mobile number for order updates, we use it only to communicate with you about your orders and questions. See our SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that deliver our messages (such as our messaging carrier), solely to provide the service.

Sharing

We do not sell or rent your personal information. We share it only where it is needed to do the job you asked for:

  • service providers who help us run the business — payment processing, shipping and our phone and messaging provider;
  • trusted vendor partners who produce part of an order we do not run in house, who receive only what is needed to make and ship your item;
  • where the law requires it.

How long we keep it

  • Quotes, orders and artwork: as long as you are a customer and as long as our accounting and tax records require, so that you can reorder and so we can stand behind what we made.
  • Website activity: 13 months, then deleted automatically.
  • Web server logs: a short rolling window, kept for security and troubleshooting.

Security

The site is served only over an encrypted connection. Your information is held on systems we operate and control, access is limited to people at the shop who need it, and account and staff sessions are protected as described above. No system is perfect; if a breach ever affected your personal information, we would notify you as required by North Dakota law (N.D.C.C. ch. 51-30).

Children

This site is for business and consumer printing customers. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, email us and we will delete it.

Your choices

  • See, correct or delete what we hold about you — email hello@inkspotnd.com and we will handle it. You do not need to give a reason.
  • Stop the site measurement by turning on Do Not Track in your browser, or by asking us.
  • Stop text messages any time by replying STOP.
  • Delete your artwork from our files — just ask.

Changes

We may update this policy as the site changes. The effective date at the top always tells you which version you are reading, and we keep the date of the version it replaced.

Accessibility

If any part of this site or this policy is hard to use or read, see our accessibility statement — or just call us and we will read it to you.

Contact

Ludwig Enterprises, LLC dba Ink Spot Printing · 2308 50th Street West, Unit 2, Williston, ND 58801
701.339.0312 · hello@inkspotnd.com